Question 1

Does it cost anything to submit a request?

Accepted Answer

No. Submitting a roofing project is free for homeowners. Roofing professionals pay for access to projects in their service area.

Question 2

Why do I get a text code?

Accepted Answer

It's a quick one-step confirmation that finishes your request and keeps junk submissions out of the marketplace. Nothing about your project goes to roofing companies until you complete it.

Question 3

How much does roof repair cost in Los Angeles?

Accepted Answer

Repair prices depend on the type of repair and how far the damage has spread.

Question 4

Who sees my contact information?

Accepted Answer

Your name, address, phone and email are stored separately from the project details shown in the marketplace. They unlock only for the roofing company matched with your project.

Question 5

How many companies will contact me?

Accepted Answer

Up to three roofing companies serving your area may contact you — never more, and your project is never posted publicly. RuufLink™ tells you who each company is when we connect them with your request.

Question 6

Will I know who's contacting me?

Accepted Answer

Yes. RuufLink™ emails and texts you the company's name, phone, CSLB license number and website when we connect them with your request, so you know who's calling and why.

Question 7

Are the roofing companies licensed?

Accepted Answer

Only licensed roofing companies can be matched with a project. At signup we collect the company's CSLB license number, license holder, classification and expiration date, and our team reviews it before the account is activated. If a company changes its licensing details, marketplace access pauses until we review them again. We review licenses, we do not guarantee them — you can confirm any California license yourself at cslb.ca.gov.

Question 8

Are the companies vetted?

Accepted Answer

We collect business details and license numbers at signup and review accounts before activating them. We do not guarantee any company's work — always confirm license, insurance and references yourself before signing a contract.

Question 9

Can I remove my request?

Accepted Answer

Yes. Contact support with your reference number and we will deactivate it. Companies that already purchased the project will still have the details they received.

Homeowner FAQ — Questions, Answered

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